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Birchwood Group uses Windows Server 2003
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Update on the Net

Managed Hosting Facility | 24/7 services | web servers

Our managed dedicated servers are a completely turnkey, relatively maintenance free dedicated server solution. We provide all of the necessary hardware, software, and ongoing maintenance to keep your server running as smoothly as possible. Additionally, we also monitor your server and the various software packages running on it on a 24/7 basis.

Hardware: We provide all hardware and are responsible for maintaining the hardware.  Should any piece of hardware fail, we replace it at no cost to you. 

Software:  All of our servers come equipped with a completely secure version of Windows 2003.  Your server will utilize  IIS for Web and FTP servers, Microsoft’s DNS Server, and a shared version of iMail server for POP3 / IMAP4 / SMTP services. We are responsible for the initial configuration, ongoing maintenance, and we proactively will install any vendor patches, updates and security workarounds as they are released. We will also assist you and in troubleshooting any issue related to Windows 2003 or Helm.

Security:  Initially, we configure your server to be as secure as possible.   Additionally, we also ensure that your server remains secure by installing any vendor security fixes as soon as they are released and by using Microsoft’s URLScan to detect and reject and malicious requests to IIS. All of our managed dedicated servers are placed behind our ICSA-certified hardware firewall for additional protection.

Monitoring:  We monitor the health of your server and the individual software components running on it (DNS Server, IIS, etc) every 60 seconds.  When we detect a problem, technicians are emailed immediately and paged if the problem isn’t resolved within 8 minutes.  Upon being notified, our technicians begin working immediately to fix the problem. We provide this level of service on a 24x7 basis, 365 days a year.

Backup:  All of your data files are backed up on a daily basis. Should you ever need us to restore a file, there’s no charge! Currently all files are backed up to a server that has a 3.2TB mirrored array for redundancy.

Other Services: We also provide a number of additional managed services, including log file rotation and providing you with real-time data transfer information for your server.  Additionally, we are always more than willing to provide you any advice you need!

Media Streaming Services

datacenter

All of our high quality servers are housed in a fully redundant datacenter located in Denver, Colorado.

General:
5,000 sq. ft. 18” raised flooring
Raised Floors
24 x 7 Onsite Staff
State-of-the-art $10 million facility, opened in 2003

Power:
Dual Power Feeds
Redundant UPS: Dual PowerWare 160KVA
Distribution: Starline Bussway
Generator: Cummings 1000KW dieseal with 7 day fual supply plus refueling contracts
ATS: 16000 Amp Automatic Transfer Switch

Connectivity:
Direct dual, redundant Gigabit fiber connections to Cable & Wireless.  Direct connection to their national fiber network node located in an adjacent building.  Cable & Wireless maintains 8 OC-192 connections in Denver.

Gigabit connection to Internap via XO fiber, with Internap's local Point of Presence (PNAP) less than a block away from the datacenter. Internap peers directly to 8 Tier 1 backbones in Denver and features proprietary intelligent routing technology to route traffic over the providers with the least latency and packet loss. Internap peers directly with UUNET, Sprint, Global Crossing, Cable & Wireless, Level(3), Verio, XO and AT&T in Denver.

netVmg intelligent routing hardware which constantly monitors the performance of all backbone connections and automatically routes traffic to the provider(s) with the best performance in real-time.

Multiple Diverse Fiber Paths

Cisco Powered Network, including dual / redundant Gigabit core routing and switching gear with HSRP failover

Security:
Card Key System controlled by on-site NOC personnel
Toshiba Closed-Circuit Digital Video Surveillance System

Fire Suppression / Climate Control:
Multi-zone monitors above and below raised floor.  Monitored internally and externally
Dry pipe pre-action fire supression
6 20-Ton HVAC Units, providing N+2 redundnacy
Tempurature maintained at 68 degrees and 45% humidity

Monitoring:
Proactive internal network monitoring
Remote service monitoring on all equipment - immediate pager / ICQ / e-mail notification upon any possible service failure

Birchwood Group Website design