The total care IT solution
With Birchwood’s Platinum Service; you pay a fixed monthly fee which covers all aspects of keeping your IT running efficiently and covers any issues you may have be it a hardware or software problem.
What this means to you:
By taking a fully managed service package you remove any responsibility of the daily running of your network and have the comfort of knowing that whatever happens you will not incur any additional expense in the event of a problem occurring. This leaves you free to concentrate on running your business!
- System monitoring
- System hardware and software auditing
- Ongoing maintenance and patch management
- Unlimited Help desk support
- Unlimited Remote support
- Unlimited Onsite support for any problem that cannot be dealt with remotely
- Guaranteed service level agreements (SLA’s)
- Help desk ticketing
- Client access portal
- Detailed monthly reports on your networks health and support activity during that period
- Prorated hourly fees for all “new project work”
- Fully managed and monitored in house backups
- Implementation of disaster recovery procedure for fast recovery from failures
- Management of Offsite backup (additional cost applies on a per Gigabyte per month basis)
- Current and future advice on new technologies that may be of use to your business
- Regular meetings to make sure that everything is running as it should be and to provide advice on future developments
Are there other options for my IT services?
Certainly, Birchwood’s IT Managed Services can be tailored to cover as little or as much as you require Silver, Gold or Platinum .
Contact Us or call 201-935-6047 for a comprehensive proposal and cost estimate.