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1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account....
OR
2. Choose your email account type. For setting up email to work with your Birchwood Account service choose Other.
3. Select Add Mail Account under the Mail section and enter account information.
Fill in your name and email address. Then click Save.
On the next screen enter your Domain (Birchwood) account details, including the following. Remember we do not have SSL enabled. This is the default setting on the iPhone. You need to turn it off.
NOTE:
- Incoming Mail Server
Host Name: mail.YourDomain.com
User Name: username@YourDomain.com
Password: your password - Port 143 for IMAP
- Outgoing Mail Server (SMTP)
Host Name: mail.YourDomain.com
User Name: username@YourDomain.com
Password: your password - Port 587
Tap Save to save the entered information. Your iPhone will then verify your account information.
5. Upon successful completion you will be taken back to the Mail Settings screen. You May still need to configure your folders since you are using IMAP. Select your newly created account and enter the Advanced section:
Change your IMAP Path Prefix from / to INBOX:
6.SSL - OFF. Now you will be able to choose the Drafts, Sent, and Deleted folders on the server. This way your folders will be in sync no matter where or how you access your email. Just choose each Mailbox on the same Advanced screen and select the matching folder on the server:
You should now have a fully configured account on your Apple iPhone.
Users must also make sure that their full email address is listed in the username field.
Even if there is already a password in the password field, users must retype their password.
For whatever reason, after updating to iOS 7, many email accounts retain the correct password for receiving emails but the correct password does not transfer over to the outgoing mail settings. Once the user reenters his or her password in the outgoing mail settings, they should be able to send emails from the iPhone, iPad or iPod Touch without any problems!